Refund Policy

No refunds or returns. Please inform us If it’s an error on our behalf. (wrong item sent). We aren't responsible for wrong shipping information. (PLEASE ENSURE YOU USE THE CORRECT INFORMATION UPPON PURCHASE).

Refunds and Cancellations:

We want to clarify that we do not offer refunds or cancellations under any circumstances. This includes situations such as shipping delays, back orders, or the receipt of products. The nature of our product makes it difficult to accommodate such requests. However, if the error is on our end, we will gladly accommodate.

Exchanges:

Please be aware that we do not offer refunds or exchanges. Nevertheless, if any issue arises due to our fault, we will address it accordingly.

Disclaimer:

We kindly ask customers to reach out to the United States Postal Service (USPS) to file a claim for reimbursement. Each order is insured to cover any potential damage incurred during shipping. We take meticulous care in packaging our items, ensuring they are securely wrapped in bubble wrap and properly sealed for protection.

Please note that while we take every precaution to safeguard your purchase, we cannot be held responsible for damages that occur during shipping. Customers are encouraged to promptly report any issues to USPS and follow their procedures for claim submission.https://www.usps.com/help/claims.htm.

In cases of lost, stolen, or missing packages, as well as those with insufficient addresses, please note that we, Sunkissed Royalty, are not liable if the package was shipped correctly. The shipping address provided by you is the one we use. If such an issue arises, it is necessary for you to initiate a claim through the United States Post Office via their online portal at https://www.usps.com/help/claims.htm. Please be aware that the claims process may take up to two weeks. If the postal service does not accept responsibility for the situation, regrettably, the resolution of this matter will be a direct matter between you and the carrier.

 Thank you for understanding and cooperation.